CORONAVIRUS – AND OUR RESPONSE - 25th March Update
25th March 2020
The coronavirus continues to impact almost all aspects of our daily life.
This week, the government has updated its advice in relation to the coronavirus pandemic. So, in line with many other individuals and businesses, we’re taking appropriate action.
Firstly, I’d like to reassure you that, where possible, our business will continue as normal. While there will clearly be some changes to our ways of working in the coming weeks and months, it’s important to underline that we are here, and available, when you need us.
Continuing to serve you during this time
In line with government advice, and to ensure that we protect both our staff and our clients, we are conscious of the need to reduce contact in order to ensure the health of the most vulnerable.
So, we are taking steps to minimise the risk and we have enacted remote working for the majority of our staff.
The office reception will not be manned although one or two members of staff may be working from the office in order to deal with posts, etc.
A remote reception will answer the phone. Whilst normally you'd be put you through directly to the appropriate staff member, now that staff member will have to call you back.
Our robust internal processes mean that the above measures will have no effect on our ability to act for you and Rowley Turton will continue to look after you during the current situation.
We had originally hoped that it would be possible for us to continue to offer face-to-face meetings but, given the latest government guidance, this is clearly no longer appropriate. However, Alan, Scott, and Martin will still be available for meetings, either by telephone, e-mail or possibly video call.
Committed to first-class financial advice
Clearly, none of us can be sure what is going to happen in the next weeks and months. It is an uncertain time for us all.
However, I would reassure you that we remain committed to delivering first-class financial advice and we are continuing to look to the future. Indeed, I hope to announce an exciting new office move shortly.
In the meantime, if you are concerned about the wider effects of coronavirus, you may find the following resources useful:
In the coming weeks, we’ll be keeping things as close to ‘business as usual’ as possible. So, if you have any questions or concerns, please get in touch with us. Email email@example.com or call 0116 282 2177.